general policies

Appointment Reminders

As a courtesy, appointment confirmations and reminders will be sent via text and/or email prior to your scheduled visit. A valid credit or debit card is required to reserve all appointments. While we are happy to provide reminders, guests are responsible for keeping track of their scheduled appointments. Our cancellation policy applies regardless of whether a reminder is received.

Chemical or Color Services

New guests receiving a chemical or color service are required to complete a service consent form prior to their appointment. Guests under the age of 18 must have a parent or legal guardian review and approve the consent form before receiving a chemical or color service.

Cancellations

At Ethos Salon & MedSpa, we value your time and the time of our service providers. We kindly request at least 48 hours’ notice when canceling or rescheduling an appointment. Cancellations made within 48 hours and missed appointments are subject to the following policies.

Appointments Booked Within 24 Hours

Appointments booked within 24 hours of the scheduled service, including same-day appointments, are still subject to our cancellation policy. This includes missed appointments, last-minute cancellations, and rescheduling requests, including those made the evening before your appointment.

Salon Cancellation Policy

• First Occurrence: One-time courtesy warning. No charge.
• Second & Subsequent Occurrences: 100% of the scheduled service total.

Late Arrivals:

Guests arriving 15 minutes or more after their scheduled appointment time will have their appointment canceled and will be subject to the applicable cancellation fee.

MedSpa Cancellation Policy

• First Occurrence: One-time courtesy warning. No charge.
• Second Occurrence: 50% of the scheduled service total.
• Third & Subsequent Occurrences: 100% of the scheduled service total.

Specialty Services & Prepaid Packages

The following cancellation fees apply to specific MedSpa services:

Prepaid Packages

• First Occurrence: Courtesy warning.
• Second Occurrence: $50 cancellation fee.
• Third & Subsequent Occurrences: $100 cancellation fee.

Tox Injections

• First Occurrence: Courtesy warning.
• Second Occurrence: $130 cancellation fee.
• Third & Subsequent Occurrences: $260 cancellation fee, equivalent to 20 units at our standard rate.

Dermal Fillers

• First Occurrence: Courtesy warning.
• Second Occurrence: 50% of the price of one full syringe.
• Third & Subsequent Occurrences: 100% of the price of one full syringe.

Appointment & Booking Requirements

A valid credit or debit card with a $50 deposit is required to reserve all appointments.

Guests with repeated cancellations, missed appointments, or outstanding cancellation fees may be subject to additional booking restrictions, including same-day appointments only.

We appreciate your understanding and cooperation in helping us provide the best possible experience for all our guests.

Wait List

If your preferred appointment time is unavailable, we would be happy to add you to our wait list. When an opening becomes available, our team will reach out to guests on the list to offer the appointment.

Illness

The health and well-being of our guests and team are important to us. If you are experiencing a fever, active illness, or are otherwise feeling unwell, please contact us to reschedule your appointment. We will be happy to assist in finding another available time. Guests who arrive exhibiting signs of illness may be asked to reschedule at the discretion of their service provider and management.