general policies

Appointment Reminders:

As a courtesy, appointment confirmations and reminders will be sent via text and/or email prior to your scheduled visit. A valid credit or debit card is required to reserve all appointments. While we are happy to provide reminders, guests are responsible for keeping track of their scheduled appointments. Our cancellation policy applies regardless of whether a reminder is received.

Chemical or Color Services:

New guests receiving a chemical or color service are required to complete a service consent form prior to their appointment. Guests under the age of 18 must have a parent or legal guardian review and approve the consent form before receiving a chemical or color service.

Late Arrivals:

To provide each guest with the full experience and keep our artists on schedule, we kindly ask that you arrive on time for your appointment. Guests arriving more than 15 minutes after their scheduled start time may need to have their service adjusted or rescheduled. If we are unable to accommodate the appointment due to a late arrival, applicable cancellation fees may apply.

Cancellations:

We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us at least 48 hours in advance. Cancellations or appointment changes made within 48 hours of the scheduled service may be subject to the full service charge. This policy allows us the opportunity to accommodate guests on our waiting list and protects the time reserved specifically for you.

Wait List:

If your preferred appointment time is unavailable, we would be happy to add you to our wait list. When an opening becomes available, our team will reach out to guests on the list to offer the appointment.

Illness:

The health and well-being of our guests and team are important to us. If you are experiencing a fever, active illness, or are otherwise feeling unwell, please contact us to reschedule your appointment. We will be happy to assist in finding another available time. Guests who arrive exhibiting signs of illness may be asked to reschedule at the discretion of their service provider and management.